Shipping & Returns
We stand by the quality and value of our product. If you are unsatisfied with your purchase, we will happily accept unopened products within 30 days of delivery for a full product refund.
Where the return relates to an incorrect item received or is evidenced to be a defective item, we will also refund the return shipping costs incurred.
You should expect to receive your refund in four weeks or less of sending your package via the return shipper.
This time period applies FOR AUSTRALIA-BASED ORDERS and assumes:
- the transit time for us to receive your return from the shipper (5 to 10 business days),
- the time it takes us to process your return once we receive it (3 to 5 business days), and
- the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
***Please be aware: The time periods outlined above will vary for orders outside of Australia due to longer transit times and potential Customs hold ups***
Per the website set up, we primarily ship across Australia. We have enabled shipping to some international locations and are working through finding more attractive prices for international shipping. The shipping prices we used are transparently listed below and are based on the various Australia Post international shipping options combined on the gross weight of each product (not the net weight of the teas as listed on the website). If you do reside outside of the enabled shipping locations and would like to order some of our products, please Contact Us before placing your order and we will personally obtain an international shipping quote for your order.
Please also note that the shipping rates for many items we sell are gross weight-based. The net weight of any such item can be found on its detail page. To reflect the policies of most shipping companies, packaged goods (gross weight) will be rounded up to the next 100g increment.
INTERNATIONAL SHIPPING RATES based on pricing derived from Australia Post:
$20.00 for orders valued $0.00 - $70.00 / based on weight of 0.5kg
$35.00 for orders valued $70.01 - $110.00 / based on weight up to 1kg
$50.00 for orders valued $110.01 - $150.00 / based on average weight up to 1.5kg
$67.00 for orders valued $150.01 - $170.00 / based on average weight up to 2kg